Cookiebot for Wix by Usercentrics App

Last update: February 7, 2024

Your privacy is important to us. This Privacy Policy covers what we collect and how we use, disclose, transfer and store your information in the Cookiebot for Wix by Usercentrics app.


The person responsible within the meaning of the GDPR and other national data protection laws of the member states as well as other data protection regulations is the

Usercentrics A/S

Havnegade 39

1058 Copenhagen


Phone: + 45 50 333 777

Email: [email protected]

Company registration number DK34624607

You  may submit inquiries regarding personal data protection, privacy and security matters to [email protected]


1. Scope of processing 

In principle, we process personal data only insofar as this is necessary to provide a functioning website and our content and services. The processing of personal data takes place regularly only with consent. An exception applies to cases in which prior consent can not be obtained for reasons of fact and the processing of the data is permitted by law.

2. Legal basis

The processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, or based on legitimate interest, cf. GDPR art. 6(1)(a)-(b), (f).

If the processing is based on your consent, you may at any time withdraw your consent by contacting us using the contact information in clause 1.

3. Storage and deletion of your data

In principle, we only store personal data for as long as is necessary to fulfill contractual or legal obligations for which we collected the data. After that, we delete the data immediately, unless we still need the data until the expiry of the statutory limitation period for evidence purposes for claims under civil law or due to statutory retention obligations.

We delete or block the personal data of the data subject as soon as the purpose of the storage is fulfilled. It may also be stored if provided for by the European or national legislator in EU regulations, laws or regulations to which our company is subject (see details in sections 3.1-3.3). Blocking or deletion of the data also takes place when a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data for conclusion of a contract or fulfillment of the contract.

3.1 Data Retention Policy

Configuration Data will be erased immediately when you uninstall the Cookiebot for Wix by Usercentrics app.

End User Data will be erased on an ongoing basis after 12 months from registration, and immediately when you uninstall the Cookiebot for Wix by Usercentrics app in the Wix App Market.

The settingsID will be erased upon app uninstallation.

3.2 Data Retention for Compliance with Legal Requirements

You may not require Usercentrics to change any of the default retention periods, except for the reasons for erasure pursuant to clause 3.3, but you may suggest changes for compliance with specific sector laws and regulations.

3.3 Data Restitution and/or Deletion

Data will not be retained after the uninstallation of the Cookiebot for Wix by Usercentrics app, besides consent data – please see more information in our Data Processing Agreement with our customers. You may request a data copy before termination. You must not uninstall the Cookiebot for Wix by Usercentrics app until the data copy has been delivered, as Usercentrics will not otherwise be able to deliver the data copy.


1. Scope of data processing

Usercentrics processes personal data only if this is necessary to provide a functioning app and our content and services. The processing of personal data takes place regularly only with consent. An exception applies to cases in which prior consent can not be obtained for reasons of fact and the processing of the data is permitted by law.

Any of the information we collect from you may be used for one or more of the following purposes:

  1. To personalize your experience (the information will help Usercentrics better respond to your individual needs);
  2. To improve our Cookiebot for Wix by Usercentrics app (Usercentrics continually strives to improve our app offerings based on the information and feedback we receive from you);
  3. To establish a primary channel of communication with you;
  4. To enable you to scan your website for trackers;
  5. To enable you to talk to an expert.

2. Data processed

2.1 Each time our Cookiebot for Wix by Usercentrics app is accessed, our system automatically collects data and information from the computer system of the calling computer. E.g. this is  information like

  • Information about the type and version of your internet browser,
  • The operating system of your computer or smartphone,
  • Your internet service provider,
  • Your IP address,
  • Date and time of your access,
  • Geographic location,
  • Websites from which you came to us,
  • Websites that you visit from our site
  • Email address of the Wix site owner;

We collect such technical information in so-called “log files”, so that you can display our Cookiebot for Wix by Usercentrics app correctly and we can identify the causes of any technical problems, for the technical optimization of our websites and for the purpose of the security of our computer systems and networks. For these purposes, the legal basis is legitimate interest in the processing of data according to GDPR art. 6(1)(f).

The data will be deleted as soon as it is no longer necessary for the purpose of its collection. Typically, this technical information will be erased or rendered unrecognizable at the latest after seven days.

The collection of data for the provision of the website and the storage of the data in log files is essential for the operation of the website. 

2.2 Each time you use our Service to scan your website, your AppInstanceID, email address of the Wix site owner, and the domain url for the site the app is installed on will be processed.


1. Description and scope of data processing

For all product related questions, it will be handled in the Usercentrics Support Platform. All other support and contact will goes through Wix

In this context, there will be no disclosure of the data to third parties, unless this is necessary for the processing of the query. In any case, the data will be used exclusively for processing the conversation, unless agreed upon otherwise.

2. Legal basis for processing

Legal basis for the processing of the data is in general the consent of the user, GDPR art. 6(1)(a).

3. Purpose of the data processing

The processing of personal data from the input mask is solely for the processing of your request. 

4. Duration of storage

We will delete the data as soon as it is no longer necessary to achieve the purpose of its collection. For the personal data entered in the contact form and those sent by email, this is the case when the respective conversation with you has ended. The conversation is ended when it can be inferred from the circumstances that the relevant facts have been finally clarified.

5. Revoking consent and removal possibility

You have the possibility at any time to revoke your consent to the processing of the personal data. If you contact us by email, you may object to the storage of your personal data at any time. In such a case, the conversation can not continue. All personal data stored in the course of contacting will be deleted in this case.


1. Scope of data processing

You can become a Customer of the Cookiebot for Wix by Usercentrics app. Any of the information we collect from you may be used for one or more of the following purposes:

1.1 To enable you to control the user experience towards End Users and enable the Service to automatically apply the End User’s consent to other websites of yours;

1.2 To identify you as a contracting party;

1.3 To enable secure login for you in the Cookiebot for Wix by Usercentrics app;

1.4 To establish a primary channel of communication with you;

1.5 To produce and display cookie banner and the Privacy Trigger to End Users and store and display scan report(s) to you;

1.6 To send periodic emails to send you information and updates pertaining to your order, updates, related product or service information, etc.

If at any time you would like to unsubscribe from receiving future emails, you may uninstall the Cookiebot for Wix by Usercentrics app.

2. Data processed

If you choose to install the Cookiebot for Wix by Usercentrics app in the Wix App Market and become a Customer, the following categories of data to and on behalf of you will be processed:

“Account Data”

When you choose to install the Cookiebot for Wix for Usercentrics app, we will collect a UserID, a unique AppInstanceID, email address, and a domain from WIX’s system to match users with multiple WIX app installations.

“Configuration Data”

We collect your direct input to our Cookiebot for Wix by Usercentrics app (the “Service”) after login, like the domain name of the website where you implement the Service and configuration of the content, looks and behavior towards website visitors (“End Users”).

“System Generated Data”

The Service automatically creates and stores metadata on the basis of the other types of data, e.g.:

  • In case you become a customer, subscription data, like start date, latest scan.
  • Aggregated statistical data on End User consents.

3. Legal basis for processing

Legal basis for the processing of the data is, in the presence of consent,  GDPR art. 6(1)(a). With installation of the Cookiebot for Wix by Usercentrics app the legal basis is GDPR art. 6(1)(b) for the fulfillment of a contract or the implementation of pre-contractual measures.

4. Purpose of the data processing

Registration is required to fulfill the customer or partner contract or to carry out pre-contractual measures.

5. Opposition and removal possibility

You always have the option to uninstall the app. You can change the data stored about you at any time. If the data is required to fulfill a contract or to carry out pre-contractual measures, premature deletion of the data is only possible, unless contractual or legal obligations preclude deletion.


See Wix’s Cookie Declaration at for information on the cookies we use.

VIII. California Consumer Privacy Act Compliance

In addition to the above mentioned, the following provisions apply specifically for residents of California, USA.

The California Privacy Laws provide users who reside in California with specific rights regarding their personal information. This section describes the customers’ rights and explains how to exercise those rights, subject to exceptions under the law.

  1. Your rights under California Privacy Law
  • Right to Know About Personal Information Collected, Sold or Shared (“Right to Know”)

You have the right to request to know what personal information we have collected about you, including:

  • The categories of personal information collected
  • The categories of sources from which the personal information is collected
  • The business or commercial purpose for collecting or selling personal information
  • The categories of third parties with whom the personal information is shared 
  • The specific pieces of personal information collected about you that are permitted by law
  • Right To Request Deletion of Personal Information (“Right to Delete”)

You have the right to request that we delete any of your personal information that we collect, subject to certain exceptions. Once we receive your request and verify your identity, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

  • Right to Correct Inaccurate Personal Information (“Right to Correct”)

You have the right to request correction of inaccurate personal information that we maintain about you or update the information we have on file.

  • Right to Opt Out of Sale or Sharing of Your Personal Information

You have the right to opt out of the sale or sharing of personal information. Usercentrics does not sell personal information, including personal information of minors under the age of 16. You can make use of your right to opt out of the sale or sharing of personal information by clicking the “Do Not Sell Or Share My Personal Information” link at the bottom of the page.

  • Right to Non-Discrimination For The Exercise Of Your Privacy Rights

You have the right to be protected from discrimination for exercising your rights. We will not discriminate against you for exercising your right.

  • Right to Limit the Use of Sensitive Personal Information

Usercentrics does not use sensitive personal information in any manner that requires offering a right to limit its use.

  1. How To Submit a Request to Exercise Your Right to Know, Delete, or Correct

You may submit your request in the Usercentrics Support Platform. We will compare the information you submit to us with the information we have in our records to ensure your request meets the definition of “verifiable consumer request” under the California Privacy Laws. We will then respond to your request in accordance with the requirements.

Response Timing and Format

Usercentrics endeavor to respond to a request within forty-five (45) days of its receipt. If Usercentrics requires more time (up to 90 days), you will be informed of the reason and extension period in writing. Any disclosures provided will only cover the twelve (12) month period preceding the receipt of the verifiable request. If applicable, the response will also explain the reasons for which Usercentrics cannot comply with a request. For data portability requests, Usercentrics will select a format to provide the Personal Information that is readily usable and should allow transmission of the information from one entity to another entity without hindrance. Usercentrics does not charge a fee to process or respond to the verifiable request unless it is excessive, repetitive, or manifestly unfounded. If Usercentrics determines that the request warrants a fee, we will inform why Usercentrics made that decision and provide a cost estimate before completing the request.

  1. Children Under the Age of 16

Usercentrics does not knowingly collect or disclose the personal information of children under the age of 16. As stated above, Usercentrics also do not sell or share personal information, including personal information of children under the age of 16.  


Our services are not aimed at children under 13 years. We do not knowingly collect information from children under the age of 13. If you have not reached the age limit, do not use the services and do not provide us with your personal information. If you are a parent of a child below the age limit and you learn that your child has provided Usercentrics with personal information, please contact us in the Usercentrics Support Platform and insist on exercising your rights of access, correction, cancellation and / or opposition. If you are resident in California and are under 18 years of age and wish to erase publicly available content, please contact us in the Usercentrics Support Platform.


We maintain online presences in social networks in order to communicate there with customers and interested parties, among others, and to provide information about our products and services.

The users’ data is usually processed by the social networks concerned for market research and advertising purposes. In this way, usage profiles can be created based on the interests of the users. For this purpose, cookies and other identifiers are stored on the users’ computers. On the basis of these usage profiles, advertisements, for example, are then placed within the social networks but also on third-party websites.

As part of the operation of our online presences, it is possible that we can access information such as statistics on the use of our online presences, which are provided by the social networks. These statistics are aggregated and may include, in particular, demographic information and data on interaction with our online presences and the posts and content distributed via them. Please refer to the list below for details and links to the data of the social networks that we can access as operators of the online presences.

The legal basis for data processing is GDPR art. 6(1)(a)-(b), in order to stay in contact with and inform our customers and to carry out pre-contractual measures with future customers and interested parties.

For the legal basis of the data processing carried out by the social networks on their own responsibility, please refer to the data protection information of the respective social network. The links below also provide you with further information on the respective data processing and the options to object.

We would like to point out that data protection requests can be asserted most efficiently with the respective provider of the social network, as only these providers have access to the data and can take appropriate measures directly. Below is a list with information on the social networks on which we operate online presences:

○ Privacy policy:

  • Twitter (Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07 Ireland).
  • LinkedIn (LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland).
  • Google my business
    • We operate a so-called Google My Business entry. Should you find us in this way, we make use of the information service offered by Google and the services of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter “Google”).
    • We would like to point out that you use the Google site and its functions on your own responsibility. This applies in particular to the use of the social and interactive functions (e.g. commenting, sharing, rating, direct messaging). When you visit and interact with our Google My Business listing, Google also collects your IP address and other information that is present on your terminal device in the form of so-called cookies. This information is used to provide us, as the operator of the Google My Business listing, with statistical information about the use of Google services. The data collected about you in this context will be processed by Google and may be transferred to countries outside the European Union. Google generally describes what information it receives and how it is used in its privacy policy. Google provides more detailed information in its privacy policy:
    • Google privacy policy 
    • We do not know how Google uses the data from the visit for its own purposes, to what extent activities of individual users are assigned, how long Google stores this data and whether data is passed on to third parties. When accessing Google services, the IP address assigned to your terminal device is transmitted to Google. Google also stores information about its users’ end devices; this may enable Google to assign IP addresses to individual users or user accounts.
    • If you contact us via our Google My Business entry or other Google services by direct message, we cannot rule out the possibility that these messages may also be read and evaluated by Google (both by employees and automatically). We therefore advise against providing us with personal data there. Instead, another form of communication should be chosen as early as possible. We delete conversations no later than 14 days after the last chat activity, or immediately after switching to another communication channel. The use of this service is subject to the Google Privacy Policy, which you – with use – have already agreed to.
    • We, as the provider of our Google My Business entry, do not collect or process any further data from your use of this Google service. Beyond that, we do not use any Google functions on our website.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these websites.


12.1 Recipients of Data

Usercentrics does not sell, trade or otherwise transfer to outside parties any personally identifiable information. 

This does not include trusted third parties or processors who assist us in operating our website, conducting our business, or servicing you. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential.

We will also share data among the Usercentrics entities (Usercentrics A/S, Usercentrics GmbH, Cybot A/S (including CYBOT A/S, odštěpný závod office in Prague), Usercentrics Unipessoal, Usercentrics Inc.), here also including sharing data among Cookiebot for Wix by Usercentrics, Cookiebot™ and Usercentrics products when needed. All the entities may have access to personally identifiable information on a need to know basis and will be contractually obliged to keep your information confidential (joint controller agreement). See more information under section 12.3.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights or the rights of others, property, or safety. Furthermore, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We only pass on the data we have collected if this is necessary for the fulfillment of the contract or for the provision of the technical functionality of the website, or if there is another legal basis for passing on the data.

In principle, we process your data ourselves. In some cases, however, we also use service providers. In addition to the processors mentioned in this privacy policy, these may include, in particular, data centers that store our website and databases, IT service providers that maintain our systems, and consulting companies. If we pass on data to processors, they may only use the data to fulfill their tasks. The processors have been carefully selected and commissioned by us. They are contractually bound to our instructions, have suitable technical and organizational measures in place to protect the rights of the data subjects and are regularly monitored by us.

In addition, disclosure may take place in connection with official enquiries, court orders and legal proceedings if it is necessary for legal prosecution or enforcement. When governments make a lawful demand for customer data from Usercentrics, Usercentrics strives to limit the disclosure. Usercentrics will only release specific data mandated by the relevant legal demand.

If compelled to disclose your data, Usercentrics will promptly notify you and provide a copy of the demand unless legally prohibited from doing so.

If Usercentrics commissions third parties with the collection, processing and use of data within the scope of commissioned processing in accordance with Art. 28 GDPR, this will also take place exclusively in compliance with the statutory provisions on data protection.

12.2 Data Transfer to third Countries

As explained in this privacy policy, we use services whose providers are partly located in so-called third countries (outside the European Union or the European Economic Area) or process personal data there, i.e. countries whose level of data protection does not correspond to that of the European Union. Where this is the case and the European Commission has not issued an adequacy decision (Art. 45 GDPR) for these countries, we have taken appropriate precautions to ensure an adequate level of data protection for any data transfers. These include, among others, the standard contractual clauses of the European Union or binding internal data protection regulations.

If a third country transfer is provided for and no adequacy decision or appropriate safeguards are in place, it is possible and there is a risk that authorities in the respective third country (e.g. intelligence services) may gain access to the transferred data in order to collect and analyze it, and that enforceability of your data subject rights cannot be guaranteed.

12.3 Processors /Trusted Third Parties

ProcessorFunctionData ProcessingLocationLegal BasisPrivacy Policy of Processor for further information
Amplitude Inc., 201 3rd Street, Suite 200, San Francisco, CA 94103, USAAnalytics serviceIP addressGeographical locationIn the USAGDPR Art. 6 (1) lit. a
BunnyWay d.o.o, informacijske storitve d.o.o. Cesta komandanta Staneta 4A 1215 Medvode SloveniaCDN provider (used by the CB customers who choose the EU CDN provider)IP addresses (end users), Geographical location, Request URL, User Agent, User ID, Connection TimesDatabase in the European UnionGDPR Art. 6 (1) lit. b,the%20requested%20data%20is%20impossible
Datadog Inc., 620 8th Ave, 45th Floor, New York, NY 10018, United States of AmericaMonitoring service for cloud applicationsIP addressIn the USAGDPR Art. 6 (1) lit. b
Google Cloud EMEA Ltd., 70 Sir John Rogerson’s Quay, Dublin 2, IrelandData hosting for CMPConsent dataDatabase in the European UnionGDPR Art. 6 (1) lit. b 
Microsoft Ireland Operations Ltd, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, IrelandTo host the Wix App and WixAdapter
Web analytics service
Domain and settingsIDDatabases are hosted on servers within EU member states, specifically Ireland with a hot fail-over mechanism to Microsoft’s datacenter in Amsterdam, the NetherlandsGDPR Art. 6 (1) lit. b
Zendesk, Inc., 1019 Market Street, San Francisco, CA 94103, USASupport system for better communication with youEmail addressAny other information provided
Data will be shared among the Cookiebot for Wix by Usercentrics, Cookiebot™ and Usercentrics products.
Servers used are located and hosted in the EU, Frankfurt, Germany
Data may be transferred to a Zendesk server in the USA and stored there. 
GDPR Art. 6 (1) lit. b


If we process your personal data you have – after successful identification – the following rights towards us:

  • Right to information (Article 15 GDPR)
  • Right to deletion (Article 17 GDPR)
  • Right to rectification (Article 16 GDPR)
  • Right to restriction of processing (Article 18 GDPR)
  • Right to data portability (Article 20 GDPR) – You may at any time order a complete data copy, which you may transmit to another controller of the data. Your data will be delivered within 10 working days by Usercentrics as spreadsheet files in Microsoft Excel format. Logical relations between datasets will be preserved in the form of unique identifiers. You are required to pay €1.000 (Euro one thousand) and any applicable taxes on delivery for each data copy order.
  • Right to withdraw consent (Article 7(3) GDPR)
  • Right to object to certain data processing activities (Article 21 GDPR).

In order to exercise your rights described here, you can contact us at any time using the contact details listed under “Name of the person responsible “.

You may at any time lodge a complaint with a supervisory authority regarding Usercentrics’ collection and processing of your personal data. In Denmark, you can lodge a complaint with the Danish Data Protection Agency.


Protecting the information you give us or that we receive about you is our priority. We take appropriate security measures to protect your information from loss, misuse, and unauthorized access, alteration, disclosure, or destruction. Usercentrics has taken measures to ensure the ongoing confidentiality, integrity, availability and resiliency of systems and services that process personal information, and will restore the availability and access to information in the event of a physical or technical incident in a timely manner. 

Find out more information in our Data Processing Agreement.

XV. Terms of Service and Data Processing Agreement

Please also visit our Terms of Service section establishing the use, disclaimers and limitations of liability governing the use of our website and services and our Data Processing Agreement


We reserve the right to update this privacy policy from time to time. In the event that we make material changes that restrict Usercentrics’ rights or obligations under this Privacy Policy, we will publish a clear notice in this section of this Privacy Policy that informs users when they are updated.

This Privacy Policy was last modified on February 7, 2024.

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