Please visit the Cookiebot support area for further help. You can search for answers to your questions (search bar is located right above the houses) or browse through guides, articles and FAQs.
We have just launched a public Cookiebot community(*) where you can post those questions you do not find the answers to in the support area.
We are currently unusually busy and you may experience long response times. We kindly ask for your patience and understanding and to be aware of the following:
Sales: For questions regarding subscriptions, how the pricing works and other related questions, please visit the support section dedicated to subscriptions and pricing. If you do not find the answer to your question, you are welcome to post it in our public Cookiebot community in the Subscriptions & pricing topic.
If you have a sales related request (e.g. volume pricing, asking for a bulk quote or needing financial supplier information) please write directly to firstname.lastname@example.org
Implementation of Cookiebot: If you are looking for installation guides, please visit the support section dedicated to implementation. There is also a section dedicated to the cookie consent banner/pop-up and how to customize it.
If you are using Wordpress, please visit our Wordpress plugin page for implementation guides, videos and a support forum.
If you are are looking for further information about how to ensure that your website is compliant with GDPR (enforced since 25 May 2018), please see: Ready for 25 May 2018 (GDPR enforcement date)? A Cookiebot checklist and What type of cookie consent banner should I use (to be GDPR compliant)?
If you have a question or issue regarding implementation of Cookiebot that you cannot solve based on the guides, FAQs and other material available in our support area, please post your question in the public Cookiebot community - in English. Topics you can post in:
Please note: We do not offer implementation or consulting services, nor do we provide support on custom built cookie consent banners. If you would like this kind of help or any additional implementation help or support, please reach out to your current web services provider/agency or contact one of our many resellers.
Invoice and billing: If you have a question about why your subscription has been changed, please read Why has my subscription been changed?
If you believe there is a mistake on an invoice you have received or if you have other questions about your current subscription, please write directly to email@example.com
Resellers: If you are a Cookiebot reseller, please visit our reseller support area where you will find guides, articles and FAQs on all aspects of being a reseller. Please also visit our general support area. If you need technical or other support, please contact firstname.lastname@example.org directly.
(*) In the Cookiebot community, we have currently teamed up with external supporters to be able to better help you. Other Cookiebot users or resellers may also be able to provide help and answers. Please note that the Cookiebot community is a public community so you should not post any personal data or other information you do not want to make publicly visible. Your use of the community is governed by our Terms of Service (see Clause 6 about 'Responsible Use and Conduct' in particular).