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The General Data Protection Regulation (GDPR) and the ePrivacy Directive (ePR) affect how you as a website owner may use cookies and online tracking of visitors from the EU.

 

Try our free compliance test to check if your website’s use of cookies and online tracking is GDPR/ePR compliant.

GDPR cookies: Cookiebot guides to GDPR cookie consent

Updated February 14, 2020.



The EU law on the handling of personal data, the General Data Protection Regulation, is often referred to by its acronym GDPR.

But how does the GDPR regulate the use of cookies and other tracking technologies on your website? How do you comply? And how does it affect the cookie policy and your cookie consent on your website?

In this article, we give a comprehensive introduction to the GDPR and cookies.

We'll take a hands-on look at what the rules mean for you and your website - how to achieve GDPR cookie compliance and offer your end-users real cookie consent.


GDPR and the alarming truths of tracking


A 2020 study on website tracking shows the unsettling reality that most website owners are not aware of –

99% of cookies are used to track users or to provide targeted advertisement.

72% of cookies are set by fourth parties that are secretly loaded by third party cookies, i.e. trojan horses.

18% of cookies are from fifth or further parties, i.e. deeper trojan horses.

50% of trojan horses secretly loaded by third party cookies will change between repeated visits.

So, the alarming truth of tracking today is that almost all website owners are unaware of the extent to which their domains are being used to illegally harvest private, personal data by unknown companies, some of which are located in non-adequate countries (i.e. outside data protected regions like the EU).

The study was made by Martin Degeling and other researchers at Ruhr University and Institute for Internet Security. They measured 10.000 websites for hidden tracking and the results above make the case for privacy protection on the Internet today perfectly clear:

Your website needs comprehensive and thorough cookie technology to ensure full compliance with the GDPR and ePR.

Without a consent management technology on your website, your chances of protecting end-user privacy are very small, practically zero.

Or as the researchers conclude, the study “underlines the dire need of privacy protection mechanism to limit cookie-based tracking.”

Read the full study Beyond the Front Page here (PDF).

Try Cookiebot for free today.


GDPR and cookies


Cookies came into being in 1994 to serve as the memory of the Internet. Invented by Lou Montulli while working for Netscape, these small text files served the purpose of giving websites recall ability.

Their name was coined from the concept of a “magic cookie” used to describe a data packet received and sent back by early Unix programmers.

The world hasn’t been the same since.

Today, we live in hyper-cookied times.

Websites harbor myriads of third-party cookies that allow for the harvest and combination of user data in comprehensive psychographs on each individual to be used for behavioral advertisement and targeted marketing.

As the great privacy scandals of late has shown, these have also been weaponized to violate democratic elections in the US and UK.

Once, cookies were the ability of the Internet to remember. Today, they have become its ability to predict.

With the GDPR, the EU has taken up the big fight against privacy intrusive practices and laid out a roadmap to a future of balanced, respectful processing of personal information on our digital highways.


GDPR on cookies and trackers

The GDPR is an EU regulation that represents the most significant initiative on data protection in 20 years.

The purpose is to protect “natural persons with regard to the processing of personal data and on the free movement of such data”, e.g. the website user.

Cookies are mentioned once in the 88 pages long regulation. However, those few lines have a significant impact on the compliance of cookies:

(30): “Natural persons may be associated with online identifiers […] such as internet protocol addresses, cookie identifiers or other identifiers […]. This may leave traces which, in particular when combined with unique identifiers and other information received by the servers, may be used to create profiles of the natural persons and identify them.”

In other words: when cookies can identify an individual, it is considered personal data.

If you're in doubt whether your website is compliant with the GDPR, check for free here.

Want to know more about the ePrivacy Directive aka the "EU cookie law"?


GDPR Text


The General Data Protection Regulation was adopted by both the European Parliament and the European Council in April of 2016 and came into force on May 25, 2018.

GDPR text in full (GDPR law text)

But its history is much longer. It began as a proposal way back in 2012 and negotiations for the GDPR text itself began on December 15, 2015 between the European Parliament, Council and the European Commission – also known as formal trilogue meetings.

GDPR text on consent

Trilogue refers to a “discussion between three parties” and is a common practice in the European Union, described in the EU treaties. They are used if the Council does not agree to proposals by the Parliament, in which case trilogue negotiations begin.

GDPR text on personal data

In April of 2016, the GDPR text was adopted by the EU Council, with the only member state voting against it being Austria. According to Austria, the GDPR text didn’t go far enough compared to the 1995 directive.

Nevertheless, a week later it was adopted by the EU Parliament with and effective date of May 25, 2018.

GDPR text on controller and processor

The first 31 pages constitutes a sort of context basis for the regulation, to enlighten and elaborate on the issues and terms at hand. The regulation itself consists of 99 articles divided into 11 chapters spanning 57 pages.

The GDPR text only mentions the word cookie once in its 88 pages. Despite this, the GDPR has clear consequences for the use of cookies, because these are capable of collecting a wide variety of data that, according to the GDPR, can be defined as personal data.

A reason for the GDPR to only mention cookies once is that the ePrivacy Regulation is underway – a lex speciallis to the GDPR, i.e. a specification and elaboration of the parts of the existing regulation that concern electronic communication.

GDPR text on cookies

Among some of the most important passages to read, if you are interested in reading the GDPR text in full, are –

GDPR text on the rights of EU citizens

The GDPR text itself can be a bit inaccessible for a person not familiar with legal texts and legislation, so if you prefer to read in summary about its requirements for website owners and operators, check out our own blogpost on how to achieve GDPR compliance.

You can also try our free GDPR checker here.


So... what are cookies?


Cookies are small files that are automatically dropped on your computer as you browse the web. In and of themselves they are harmless bits of text that are locally stored and can easily be viewed and deleted.

But cookies can give a great deal of insight into your activity and preferences and can be used to identify your end-users.

This represents a major breach from a legal point of view, and as data technologies grow more and more sophisticated, the privacy of your end-users is increasingly compromised.

Often, the cookies don’t even belong to your own website, but come from third parties that use your website to track your end-users for their gain and marketing purposes.

All of which is going on “behind the scenes”.

Using a consent management platform like Cookiebot means shedding light on all the hidden cookies and trackers on your website – to know what happens to your users’ data and to be able to control what happens on your domain.

This is required by most data privacy laws in the world today.

Try Cookiebot for free today.


GDPR cookie compliance

While not all cookies are used in a way that could identify users, the majority (and the most useful ones to the website owners) are and will therefore be subject to the GDPR.

Cookies for analytics, advertising and functional services, such as survey and chat tools, are all examples of cookies that can identify users.

The problem with cookies is both one of privacy - what is being registered? - and one of transparency - who is tracking you, for what purpose, where does the data go, and for how long does it stay?



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Is your website compliant with the GDPR? Check for free today.

Cookie requirements: How do you ensure that your website and cookies are compliant with the GDPR?


As a website owner, taking measures to comply means going through your data processes and making sure that the personal data is handled according to the new regulations.

Read about compliant cookie solutions here.

For an instructive introduction, also try scrolling through the EU commission’s infographic.

The General Data Protection Regulation regards e.g. a name, a photo, an email address, bank details, posts on social networking websites, medical information, or a computer IP address as personal data.

If your website or organization processes data that is (a) directly personal, or (b) can be combined or singled out to identify an individual, then it must be revised to meet the requirements.

Map and evaluate the sensitive data in your organization, go through your security policies and make sure that the data is secure.

The two primary aspects to be aware of are:

Adjusting your cookie policy and your GDPR cookie consent is a significant part of this process.

What is GDPR compliant cookie consent?

One of the most tangible requirements of the GDPR is in the definition of what constitutes a proper GDPR cookie consent, meaning, that the consent has to be:

Is your website compliant with the GDPR? Check for free here.

What is a GDPR compliant cookie banner?

The above requirements render most of the cookie banners and notifications used prior to the implementation of the GDPR obsolete.

The Court of Justice of the European Union (CJEU) ruled in October 2019 that consent banners in the EU are not allowed to have pre-ticked checkboxes (except for strictly necessary cookies).

What has been known as implied consent or soft opt in, e.g. consent by scrolling a page, is no longer valid consent in the EU.

The same goes for pop-ups and banners stating ‘By using this site, you accept cookies’.

A simple ok button for accepting cookies is also not sufficient.

For example, this will not do:

GDPR cookies: a bad cookie banner without cookie consent

An illegal consent banner in the EU.

Example of a GDPR compliant cookie consent banner

Here is Cookiebot’s own GDPR and ePrivacy compliant notice asking for consent to set cookies:

GDPR and cookies are regulated through a cookie banner by Cookiebot.

A GDPR compliant consent banner from Cookiebot.

It complies with the regulations, because of the following -

1)
First and foremost, albeit invisible to the naked eye, all loaded scripts but the strictly necessary ones are paused until the consent to the cookies has been given.

2)
This feature is called ‘prior consent’ and is a requirement of both the GDPR and the ePrivacy Directive. You need user consent before setting any kind of cookies other than the strictly necessary

3)
The information about the cookies is accurate and specific, and is presented in a clear and plain language, all requirements of the GDPR. If the user chooses to have the details shown, the notice folds out into a complete overview of all active cookies and online tracking in use on the website.

4)
The list is based on a monthly scan of all of the pages of the website, that detects and identifies all of the cookies and known tracking technologies in use on the site. The cookies are listed complete with origin, duration and purpose descriptions.

5)
The cookies are grouped into four intelligible categories.

6)
Necessary cookies cannot be unchecked, because they are whitelisted and are necessary for the website to function properly.

7)
The user has access to their state of consent on the website and can at any time change their mind about the consent and choose to withdraw it.

8)
All given consents are securely stored as documentation that the consent has been given, also a GDPR requirement.

9)
Every 12 months, upon the user’s first visit to the site, the consent pops up again asking for a renewal of the consent.

Read more in our article on GDPR cookie consent.

How do I make my cookie policy compliant with the GDPR?


The General Data Protection Regulation means that you will have to revise your cookie policy, so that it is in accordance with the regulations.

The GDPR and the EU ePrivacy Directive require prior, informed consent of your site users, and the GDPR requires you to document each consent.

You must be able to account for what user data you share with embedded third-party services on your website and where in the world the user data is sent to.

A GDPR and ePrivacy cookie policy must comply with the following requirements:

Transparent cookie policy

A GDPR compliant cookie policy must give the user a clear and accurate picture of how cookies are used on the website at any time. It is an actual requirement, that the cookie policy is written in a plain and understandable language. 

Overview and accountability for cookies on your website

You can be subjected to controls and be required to account exhaustively for the data processes that are going on in connection with your website.

This is easier said than done, as most websites have a large number of third-party cookies flowing through their system.

Consent requested by means of an affirmative action

The biggest change for cookie and online tracking in regard to the GDPR is that consent must be given by a clear affirmative action.

As mentioned above, the CJEU (Court of Justice of the European Union) ruled in October 2019 that all cookies except strictly necessary ones must be actively opted into / ticked by the users.

Consent banners are not allowed to have pre-checked checkboxes. It does not constitute valid consent, according the CJEU.

Read more about the CJEU ruling on valid consent.

EU citizens have grown accustomed - albeit probably slightly annoyed - to the banners on all websites, stating the use of cookies, sometimes asking you to check the ok button, but giving no true choice.

With the regulation, this is not sufficient. The consent has to be given as an affirmative, positive action, and rejecting cookies must be an actual option.

Possibility to withdraw the consent at any time

The user must have the power to withdraw his or her consent.

It is therefore important to make sure that users have access to their current consent state at all times and can change the settings or withdraw their consent entirely.

Renewal of consent

Every 12 months, the consent should be renewed upon the user’s first visit to the site.

User friendly, no-nonsense dialogue

A challenge posed by the GDPR is that on the one hand, the use of cookies should be transparent and the users be given insight into how their data is being used.

On the other hand, though, the communication should be clear and easy to understand in order for the user to have a true choice.

Consents must be recorded as evidence

All consents must be securely stored so that they can be used as evidence in case of control.

Can I use a cookie policy template?


There exists numerous services on the internet that provide templates or generators for your website’s cookie policy. Just google “cookie policy template”, and you will find quite a few to choose from.

Be careful, however, if you think you can use a cookie policy template for GDPR compliance!

Cookie policy and GDPR

We recommend not using templates and generators, because it is a GDPR requirement that the information about the cookies and tracking should be specific and accurate.

Firstly, all websites are different, and secondly, cookies can change without you even noticing, especially if you make use of third parties such as embedded content, ads, or analytics tools.

With Cookiebot, you may publish the report from the monthly scan of your website as an integrated part of your cookie policy or privacy policy.

This way, the information you provide to your users about the cookies in use on your site is accurate and precise at all times.

Is your website compliant with the GDPR? Check for free today.

How to easily make your cookies and online tracking GDPR and ePrivacy compliant


To meet the requirements, you can either build your own consent setup based on the GDPR.

Or you can sign up to Cookiebot, a fully GDPR compliant cookie and online tracking solutions.

Cookiebot integrates the cookie policy with the monitoring of the cookie activity on your website, thereby ensuring that the policy is updated and truthful at all times.

A monthly report is generated about the cookies and data processing activity on the website, ensuring that the owner is in control at all times.

User consent is requested by means of a comprehensible banner, where the users can easily give the consent of their choice.

The users can at any time access the consent setup and edit or withdraw their consent.

Every twelve months, the consent is automatically renewed upon the user’s first visit to the website.

The communication in the consent banner is user friendly and no-nonsense, offering true transparency but at the same time avoiding information overload.

The consent is requested prior to the setting of the cookies, except for the strictly necessary and therefore also legal ones.

Only necessary cookies are allowed to have pre-ticked checkboxes on consent banners in the EU.

All consents are automatically collected through a secured connection and stored as strongly encrypted keys.

Try our free GDPR checker today.

GDPR and types of tracking cookies


On the overall, there exists four different types of cookies, depending on their duration and on their origin.

The GDPR affects all four types, and the origin and duration of the cookies must be presented for the user to accept in an affirmative and informed manner.

Session cookies and the GDPR

These cookies are temporary and expire once the user leaves the site. Session cookies are mainly used by webshops to hold items in the basket while the user is shopping online.

In general terms, if cookies track personal data, they are subject to the GDPR. Session cookies usually are of first party provenance and enable the necessary functioning of the website.

Therefore, they rarely are subject to the data protection regulation. 

Permanent cookies and the GDPR

Permanent cookies are all those cookies that aren't deleted from the users' browser once they end their session on a website.

Their duration depends on the date of expiry written in them. 

By law, they should be deleted every 12 months in the least, but a cookie might stay on the disk forever.

Permanent cookies can be set by the website itself or by third parties in operation on the website. 

The data they store, and therefore, whether or not they are subject to the GDPR, depends on their purpose. 

An example of permanent cookies are the ones holding data such as login details, contact information and account numbers, so that the users don’t have to type them in every time they use the site.

But permanent cookies can serve any number of purposes.

If the cookie tracks data deemed personal according to the definition of the GDPR, then it is subject to the regulation, and you must obtain compliant user consent prior to the use of the cookie. 

First party cookies and the GDPR

First party cookies are issued from the website itself. These cookies often serve to give memory to the website about the user's data and preferences.

In general terms, most cookies of third-party provenance are the ones tracking personal data. This, however, does not automatically whitelist first party cookies.

It depends on what data the cookie is tracking. 

If the data can - by itself or combined - identify a specific individual, then it is personal data, and you need your users' consent for setting them. 

Third-party cookies and the GDPR

Third-party cookies are cookies that are set by third parties in operation on your website. If you are using analytics, are displaying ads, have embedded content, or your website is hosted, then you have third-party cookies in operation on your website.

The headache for website owners is that third-party cookies can be hard to have a complete and lasting overview over, as they tend to change often. 

What is their purpose, where do they come from, what data are they collecting and where in the world is it sent to? 

As a website owner, you are held accountable for the tracking of personal data from your website, and you have the obligation to inform your users about it and protect their data according to their state of consent.

You may take an audit of your website to get a picture of the cookies in use on your site.

The free audit scans up to five subpages of your site and sends you a report on all the cookies and tracking on these pages. 

The aim of third-party cookies is often to collect certain information to carry out various research into behaviour, demographics and not least for targeted marketing etc.

Learn more in our article Tracking cookies and the GDPR.

What is the GDPR?


The General Data Protection Regulation (GDPR) is an EU-wide legislation that regulates - among other things - how websites handle personal data.

It is the most significant initiative on data protection in 20 years and has major implications for any organization in the world, serving individuals from the European Union.

To give people control over how their data is used and to protect "fundamental rights and freedoms of natural persons", the regulation sets out strict requirements on data handling procedures, transparency, documentation and user consent.

As a data controller, any organization must keep record of and monitor personal data processing activities.

This includes personal data handled within the organization, but also by third parties - so-called data processors.

Data processors can be anything from Software-as-a-Service providers to embedded third-party services, tracking and profiling visitors on the organization’s website.

Both data controllers and processors must be able to account for what kind of data is being processed, the purpose of the processing and to which countries and third parties the data is transmitted.

Data may only transfer to other GDPR compliant organizations, or those within jurisdictions deemed 'adequate', unless you have consent for it. 

For all other cookies than those strictly necessary for the function of a website, no pre-ticked checkboxes are allowed on consent banners and users have to affirmatively opt in to each category in order for those cookies to be activated.

Consent must be freely given on basis of clear and specific information about data types and purpose – and always before any processing takes place, also known as ‘prior’ consent.

All consents must be recorded as evidence that consent has been given.

Individuals now have the "right of data portability", the "right of data access" along with the "right to be forgotten" and must be able to withdraw their consent whenever they want.

In such case the data controller must delete the individual’s personal data if it's no longer necessary to the purpose for which it was collected.

In case of a data breach, the company must be able to notify data protection authorities and affected individuals within 72 hours.

Furthermore, GDPR imposes an obligation on public authorities, organizations with more than 250 employees and companies processing sensitive personal data at a large scale to employ or train a data protection officer (DPO).

The DPO must take measures to ensure GDPR compliance throughout the organization.

What is the GDPR definition of personal data?

In the General Data Protection Regulation, the data to be protected is defined as follows (our italics):

(26): The principles of data protection should apply to any information concerning an identified or identifiable natural person.

Personal data which have undergone pseudonymisation, which could be attributed to a natural person by the use of additional information should be considered to be information on an identifiable natural person.

To determine whether a natural person is identifiable, account should be taken of all the means reasonably likely to be used, such as singling out, either by the controller or by another person to identify the natural person directly or indirectly.

To ascertain whether means are reasonably likely to be used to identify the natural person, account should be taken of all objective factors, such as the costs of and the amount of time required for identification, taking into consideration the available technology at the time of the processing and technological developments.

The principles of data protection should therefore not apply to anonymous information, namely information which does not relate to an identified or identifiable natural person or to personal data rendered anonymous in such a manner that the data subject is not or no longer identifiable.

This Regulation does not therefore concern the processing of such anonymous information, including for statistical or research purposes.

What is sensitive personal data in the GDPR?

Sensitive personal data include data about racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, a person’s sex life or sexual orientation, health data, genetic data and biometric data. An IP address or a name is considered personal data but NOT sensitive personal data. (see GDPR Article 9.2 (a) and Recitals 51 and 71 for more information).

List of common personal data vs. sensitive personal data


Common Personal Identifiable Information (PII):

Sensitive PII

What does “data processing” mean?

To process data is to perform any kind of operation on personal data, whether automated or not. Examples of data operations mentioned in the GDPR are: collecting, recording, organizing, structuring, storing, adapting or altering, retrieving, consulting, using, disclosing by transmitting, disseminating or otherwise making available, aligning, combining, restricting erasing or destructing.

Who is a “data subject” in the GDPR?

A data subject is the person whose data is being processed.

What is a “data controller” in the GDPR?

A data controller is the party that determines the purpose and means of the data processing. Within the context of for example a company or a website and its customers and users, the data controller is the company or website, that processes the data of its customers and users in order to optimise its services or whatever it is the company/website wants to accomplish by means of the data processing.

What is a “data processor” in the GDPR?

A data processor is the party which performs the data processing on behalf of the controller. When it comes to websites, data processors typically are tools and integrated third parties such as e.g. Google Analytics, Hotjar, social media buttons etc.

What is a “data recipient” in the context of the GDPR?

The recipient is the party to whom the data is disclosed.

Who is considered a “third party” in the GDPR?

A third party is someone other than the data controller or data processor who, under the direct authority of the controller or processor, is authorized to process personal data.

In the context of a website, third parties typically are the cookie setting agents other than the website itself, and the authorization originates in their being integrated into the website as tools, embedded content or services.

What is meant by consent in the GDPR?

Consent of the person whose data is being processed means freely given, informed and unambiguous indication of his or her wishes by which he or she, by statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

In what does a personal data breach consist in the context of the GDPR?

A personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.

What does data portability in the GDPR mean?

Data portability is the right to receive one’s personal data in return from a data controller, in a structured, commonly used and machine-readable format, and have the right to transmit those data to another controller without any hindrance from the former (see Article 20 in the GDPR).

GDPR enforcement and penalties

An EU legislation of this size and importance is the result of a lengthy process.

In January 2012, the European Commission proposed a comprehensive reform of the data protection rules from 1995, (the 95/46/EC DIRECTIVE), bringing Europe up to date with the digital age.

On 4 May 2016, the official texts of the Regulation and the Directive were published in the EU Official Journal in all the official languages.

The regulation was enforced on 25 May 2018.

Since this date, organizations who fail to meet the requirements or document their efforts to comply risk penalties of up to €20 million or 4% of the company’s global annual turnover of the previous financial year, whichever is higher.

Resources


The GDPR

Try Cookiebot's free GDPR checker

What the EU’s General Data Protection Regulation means for website compliance

How do you make your website gdpr compliant and what is the general data protection regulation anyway?

“6 steps to GDPR compliance” in Information Age Digital Edition

Informative blogpost on GDPR-consent

How the GDPR affect cookie policies

GDPR: When do you need to seek consent

Data protection - Better rules for small business

2018 reform of EU data protection rules

Video: GDPR in 97 seconds

FAQ


What does “profiling” mean in the context of the GDPR?

Profiling is the use of personal data to evaluate certain personal aspects relating to a specific person, in particular to analyse or predict aspects concerning that individual’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

What is correct pseudonymisation in the GDPR?

Pseudonymisation is to process personal data in such a manner that it can no longer be attributed to a specific individual. To ensure correct pseudonymisation, it is important to take care that eventual additional information that could be used to re-identify the subject of the data, is kept separately and securely stored.

What is a “filing system” in the context of the GDPR?

A filing system is any structured set of personal data which is accessible according to specific criteria, whether centralised, decentralised or dispersed on a functional or geographical basis.

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